“Training Mentor” is a trading name of Avatra Ltd – a company registered in England and Wales (10607997). Registered office address: Unit 16 Highcroft Industrial Estate, Enterprise Road, Waterlooville, Hampshire, PO8 0BT.

1. Acceptance of Terms

a. Your access to and use of trainingmentor.co.uk and any other Training Mentor digital content (“the Website”) and the Services (defined below) outlined in Clause 2 are subject exclusively to these Terms and Conditions.

b. You agree not to use the Website and/or Services for any purpose that is unlawful or prohibited by these Terms and Conditions.

c. By using the Website and/or Services you are fully accepting the Terms and Conditions. If you do not accept these Terms and Conditions you must immediately stop using the Website and/or Services.

d. Training Mentor reserves the right to update or amend these Terms and Conditions at any time and your continued use of the Website and/or Services following any changes shall be deemed to be your acceptance of such change. It is, therefore, your responsibility to check the Terms and Conditions regularly for any changes.

e. Training Mentor may update the Website from time to time and may change the content at any time.

f. These Terms and conditions were last updated on 21st November 2017.

 2. The Services

a. Training Mentor collects and displays feedback from customers of its members.

b. Training Mentor allows users of the Website to create and claim business listings for purposes of advertising. (Listings).

c. Training Mentor aims to:

  • Improve the accountability and credibility of its members by publishing impartial customer feedback of their services.
  • Promote quality service, professionalism, and best practice among its members.
  • Promote its members to the public, isolating untrustworthy training providers.

 3. Access to the Website

a. Training Mentor does not guarantee that the Website or any content contained on the Website will always be available or be uninterrupted.

b. You are responsible for making all arrangements necessary for you to have access to the Website.

c. Your access to the Website is permitted on a temporary basis only.

d. Training Mentor may suspend, withdraw, discontinue or change all or any part of the Website without notice to you.

e. Training Mentor will not be liable to you for any reason if the Website is unavailable at any time or for any period.

 4. Other Applicable Terms

a. These Terms and Conditions refer to the following additional terms, which also apply to your use of the Website:

b. Training Mentor’s Privacy Policy which sets out the terms on which we process any personal data we collect from you or that you provide to Training Mentor (“Privacy Policy”). The Privacy Policy also sets out who we share the content you upload or provide with.

 5. Intellectual Property Rights

a. The Website and its content (including without limitation the Website design, text, graphics, branding and all software and source codes connected with the Website and the Services) are protected by copyright, trademarks, and other intellectual property rights and laws. By accessing the Website you agree that you will access the contents solely for your personal, non-commercial use.

b. None of the content contained on the Website may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of Training Mentor.

c. When you upload any content (including text or photographs) to the Website, you assign all rights in such content to Training Mentor.

d. You agree to Training Mentor using the name you submit in connection with the content you upload.

e. You agree that once you have submitted content, the content will become the property of Training Mentor and you cannot recall any part of such content.

 6. Reliance on information

a. The content contained on the Website is provided for general information only. It is not intended to amount to advice on which you should rely.

b. Although Training Mentor makes reasonable efforts to update the information on the Website, please note that the content contained on the Website may be out of date at any given time and Training Mentor is under no obligation to update it.

 7. Prohibited use

a. You agree to use the Website for lawful purposes only and not:

  • In any way that breaches any applicable local, national or international law or regulation;
  • In a way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • For the purposes of harming or attempting to harm any person, business or entity in any way;
  • To undermine the purpose and provision of Services;
  • To gain a competitive advantage over any businesses in your sector;
  • To act in competition with the Services;
  • To submit false or misleading reviews or post reviews on behalf of others.
  • To violate the privacy of others;
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of solicitation;
  • To reverse engineer, decompile, disassemble, decipher or otherwise derive the code used on the Website;
  • To use any robot, spider, scraper, or other automated means to access the Website; or
  • To reproduce, duplicate, copy, sub-licence, broadcast, distribute, sell, re-brand or re-sell any part of the Website (without Training Mentor’s express consent).

 8. Links to third party websites and linking to the Website

a. The Website/Services may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that Training Mentor has no control over such websites and is not responsible for the content or availability of any such websites.

b. You may link to the Website’s homepage or any listing claimed by you, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

c. You must not establish a link in such a way as to suggest any form of association, approval or endorsement by Training Mentor where none exists.

d. Training Mentor reserves the right to withdraw linking permission without notice.

 9. Viruses

a. Training Mentor cannot guarantee that the Website will be secure or free from bugs or viruses.

b. Training Mentor will not be liable for any loss or damage caused by a virus, or any other technologically harmful material that may infect your computer equipment, data, computer programs or other proprietary material due to your use of the Website or to your downloading of any content on the Website, or linked to the Website, where Training Mentor has taken reasonable security to prevent this.

10. International Use

You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.

 11. Indemnity

a. You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.

b. You agree to indemnify and hold Training Mentor and its employees and agents harmless from and against any breach by you of these Terms and Conditions and any claim or demand brought against Training Mentor by any third party arising out of your use of the Services and/or any Content submitted, posted or transmitted through the Services, including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by Training Mentor in consequence of your breach of these Terms and Conditions.

 12. Disclaimers and limitation of liability

a. Use of the Website/Services is at your own risk. The Website/Services are provided on an “as is” and “as available” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

b. To the extent permitted by law, Training Mentor will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website/Services.

c. Whilst Training Mentor makes reasonable efforts to ensure that all information it provides is accurate, Training Mentor makes no warranty that the Website/Services will meet your requirements, that the Content will be accurate or reliable, that the functionality of the Website/Services will be uninterrupted or error-free, that defects will be corrected or that the Website/Services or the server that makes them available are free of viruses or anything else that may be harmful or destructive.

d. Training Mentor will not be liable to you for any loss suffered (even if such loss is foreseeable) in relation to your use or inability to use the Website, any inaccuracies or delays on the Website or any reliance by you on content contained on the Website.

e. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Training Mentor for death or personal injury as a result of the negligence of Training Mentor or that of its employees or agents.

f. Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.

g. Whilst every effort is made to verify statements and information submitted by the public and Training Mentor members, the information compiled by Training Mentor is based on information supplied by various individuals and businesses, it does not represent the views of Training Mentor and Training Mentor cannot be held responsible for any omissions or inaccurate claims that may appear.

h. Users of the service do hereby represent, understand and expressly agree that Training Mentor does not make any warranty or guarantee over the quality, timing, integrity, responsibility, legality or any other aspect whatsoever of the materials or services offered or delivered by its members to their customers.

i. You hereby expressly agree not to hold Training Mentor (or Training Mentor’s agents, representatives, advertisers or employees) liable for any instruction, advice or services delivered which originated through the website or associated Services and Training Mentor expressly disclaims any liability whatsoever for any damage, suits, claims, and/or controversies that have arisen or may arise, whether known or unknown therefrom.

 13. Uploading content to the Website

a. If you are over the age of 16 you are permitted to upload content. Where you upload content to the Website you must ensure that all content uploaded:

  • Is accurate, true, up to date, genuine and not misleading.
  • Is relevant and appropriate.
  • Complies with applicable law in the UK and in any country from which the content is posted or viewed and does not promote illegal activity.
  • Complies with the Privacy Policy and does not disclose any personal or confidential information.
  • Does not contain material that is or potentially could be defamatory, obscene, aggressive, offensive, hateful, inflammatory or rude.
  • Does not infringe the copyright or any intellectual property rights of any person and where such content relates to an image, you must ensure that all necessary consents and authorisations have been obtained.
  • Does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Does not relate to the services provided by Training Mentor.
  • Does not have the purpose or effect of advertising, discussing or commenting on third party businesses that are not a Member.
  • Is not threatening, abusive or invades others privacy or causes annoyance, inconvenience or needless anxiety.
  • Does not impersonate any person or misrepresent identities or affiliations; or
  • Does not give the impression that it emanates from Training Mentor (if this is not the case).

(“Content Standards”)

b. Where content you upload does not comply with the Content Standards or requires clarification, Training Mentor may contact you for further information, before publishing such content.

c. You warrant that all content you upload shall comply with the Content Standards, and you agree to indemnify Training Mentor for any loss Training Mentor suffers as a result of your failure to comply with the Content Standards.

d. Training Mentor will not be responsible, or liable to any third party, for the content or accuracy of any content uploaded by you to the Website.

e. Training Mentor reserves the right to remove or withhold any content at any time which it considers fails to adhere with the Content Standards set out in clause 13.a.

f. Training Mentor reserves the right to edit content you upload to amend spelling, grammar, punctuation, length, for the purposes of clarity and to ensure that the content can comply with the Content Standards.

 14. Categories & acting as a ‘middleman’

a. Categories allow customers to refine searches for particular training types. Listing owners must ensure that the categories selected for their listing represent services that they offer directly. You must not select categories for your listing if your company outsources that service to a 3rd party company who also offers that service to the same sector. Failure to adhere to this rule will result in the category selection tool in the Business Dashboard being disabled.

 15. Reviews

a. Training Mentor actively monitors feedback left on its Directory Listings and any review deemed suspicious will be investigated. Any reviews found not to be genuine will be removed.

b. In the event of a member of staff leaving a review for the business they own or are associated with, the review will be removed. This also applies to friends, family, and other connected individuals. We appreciate that occasionally a business may provide services to these groups of people. However, due to the potential for positive bias, we do not permit such reviews.

c. In the event that a review has been left fraudulently (to enhance a business’ feedback score or to lower a competitor’s feedback score), restrictions may be placed on the account responsible.

 16. Training Mentor’s rights

a. Training Mentor will determine at its discretion, whether you have failed to comply with these Terms and Conditions. Failure to comply with these Terms and Conditions constitutes a material breach and may result in Training Mentor:

  • Temporarily or permanently withdraw your access to the Website.
  • Commence legal proceedings against you for your actions.
  • Disclose necessary information to law enforcement authorities.

 17. Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

18. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales and you hereby submit to the exclusive jurisdiction to the courts of England and Wales.

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